Practice ManagerToni Spellar
Qualifications and experience: NVQ in Customer service, NVQ in Administration, currently studying an NVQ in Management. I have over 15 years experience working in a customer service based role.
Strengths/ specialist areas: I aim to give our patients the highest level of customer service and ensure that they are put at ease at every point on their journey with us. I enjoy speaking
Best memory of working at PSD: Seeing a patient who, at the start of their treatment is really nervous and cannot look you in the eye, change into someone who is happy, chatty and confident, all due to the treatment the have had with us.
Favorite part of the job: I love seeing new patients come in to see our fantastic treatment coordinator, showing them around the practice and seeing their “wow” reaction. I also love just chatting
Plans for the future: I would like to develop my role so that the part I play in the
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